Refund Policy · KoiGlide

Last updated: October 13, 2026

This policy explains the refund rules for the KoiGlide software license. The Software is sold through a third-party payment platform, so this policy and that platform’s rules apply together.

1. Scope

The Software is a one-time digital product; the license is delivered and bound to your device immediately upon activation. Nothing in this policy excludes or limits any rights you have under applicable law or the payment platform's rules.

2. When a Refund Applies

• The Software cannot be installed or run properly on your device and the issue remains unresolved after support assistance;
• The same order was charged twice due to an issue on the payment platform’s side;
• The request is made within 7 days of purchase.

3. How to Request

Within 7 days of purchase, email [email protected] with your order number, the email address used at checkout, and a description of the issue.

4. Refund Processing and Timing

Refunds are returned by the third-party payment platform to the original payment method. The timing depends on the platform and the card issuer, and is typically 5–10 business days.

5. License After a Refund

Once a refund is completed, the corresponding License Key is deactivated, and activated devices can no longer use the Software.

6. Contact

For refund questions, contact: [email protected]

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